We ship all items Priority Mail via the United States Postal Service ( Standard shipping time within the continental United States and its territories is 1-3 days. Rates include shipping, handling and delivery confirmation. All orders usually shipped within 48 hrs after your order has been authorized and processed. You will receive a notification at each stage of the order. 

Shipping Costs
Shipping charges are calculated based on the items weight and shipping method. You estimated shipping cost is generated directly by United States Postal Service on the shipping address page of our site. Overnight, second-day, and international shipping is available for an additional charge - please call (615) 499-6849 or email us at to receive a quote. Delivery is available within the local area, please call for rates. 
Shipping to an address other than you billing address
If your order is shipping to an address other than the billing address reqistered with your credit card issuer, we may contact you to list the alternate address with your credit card company. You may arrange the alternate address with your credit card company by calling their customer service department. Listing the address prior to order can expedite this process. Your order will not be processed until your payment has been confirmed. This helps prevent fraudulent use of your credit card. 
Satisfaction Guarantee: Return Policy 
N.C.B. values your business and we want you to be happy with your purchase. Therefore, we back our products with a 7-day guarantee on all unopened teas and products. If for any reason you are not satisfied, please call us at (615) 499-6849 or email us at for a credit plus a 10% discount coupon toward your next purchase. Tea products are considered dry food items and cannot be resold if the package has been tampered with or opened. If is determined that your package has been altered or opened our product guarantee is not valid. Products must be returned with a copy of the purchase receipt. Note: We do require a return authorization code prior to the 7-day return policy. 
Returns should be addressed to: 
226 Downer Drive
Clarksville, TN 37042